Plan your day
Break tasks into smaller steps. Build routines that work for you.
Welcome to Living It Up
Support for your everyday life.
Practical psychosocial disability support at home and in your community.
You choose what matters. We work alongside you.
Based on the Mornington Peninsula, including Rye. Ask us about support in your area and current availability.
Start with one step
You do not need to finish every form today. Choose the option that suits you.
Send an enquiryTell us what support you are looking for.Ask for help firstChoose a call, text or email.
The enquiry opens our online form on Astalty. Sending it does not start services or confirm a start date.
What can LIU help with?
Every person is different. Here are some ways we can work alongside you.
Meals and home routines
Plan meals, prepare food and work through everyday tasks together.
Get out and connect
Visit local places. Try activities you choose, with support alongside you.
Get ready for appointments
Plan and prepare for appointments. Ask about support to get there.
Take things at your pace
Pause when you need to. Take more time or change the plan.
Your goals. Your choices.
Choose what you want to do. Tell us what works for you.
We provide practical support. Your doctors and therapists continue your clinical care. We’ll discuss which supports fit your needs and funding.
Getting started: three steps
Talk with us
Tell us what you want help with.
Call BonnieChoose your support
We explain the options, costs and forms.
See your formsMeet and plan together
Agree who will support you and when to start.
Ask about meeting LIUYou do not need to complete everything alone. We can work through the forms together.
Your forms
Start with the enquiry. We will explain which other forms you need and complete them with you.
Enquiry, consent and support plan links open Astalty. The service agreement link takes you to LIU contact options.
Enquiry and referralStart here. Tell us about your support needs. Relevant documents are optional.Privacy and consentComplete with LIU. Choose who we may contact and what we may share.Service agreementArrange with LIU. Review your services, hours, costs and terms before signing.Support and safety planComplete with LIU. Record your preferences, practical support and safety needs.
We can complete onboarding together
We’ll help you record your privacy choices and develop a practical support plan that reflects what matters to you. You can ask questions, involve a chosen supporter and take the time you need. If a form does not open, contact us and we’ll help you complete it.
Submitting an enquiry does not confirm services or a start date. We’ll discuss the next steps with you.
What happens before support starts
There are six steps. Open a heading to read more. We work through these with you; you do not need to manage them alone.
01Tell us what you want from support
Contact LIU to discuss your goals, the practical help you want, preferred days and times, communication needs and any urgent concerns. You can bring a supporter, ask for an interpreter or take time to think.
LIU will confirm service fit and availability with you. An enquiry or completed form does not by itself confirm acceptance, funding or a start date.
02Choose who LIU may speak with
Complete Privacy, Consent and Information Sharing. Name the people and services, what information may be shared, the purpose, limits and dates. Choose Yes, No or Ask me first where offered. Ask LIU about any unanswered choice; a blank answer is not consent. Ask us for help if the wording is unclear.
This records LIU information-sharing choices. It does not appoint an NDIA nominee or prove the NDIA has recorded your permissions. For someone to speak with the NDIA or access plan information, use the separate NDIA process below.
03Confirm the relevant funding and dates
Provide the relevant plan approval pages, portal summary or Request for Service information. No extra LIU funding form is required. Share only what is needed to confirm the proposed support.
- Your name and NDIS number.
- Plan start and end dates, relevant funding period dates and limits.
- The funded support, available amount and any relevant conditions.
- Whether that support is self-managed, plan-managed or NDIA-managed.
- Plan manager details, if relevant.
LIU checks available funding after other commitments. An RFS notification alone may not show enough budget information. An unregistered provider number is not proof of registration; LIU must confirm eligibility before accepting NDIA-managed supports.
04Agree your services, schedule and costs
Review Service Agreement and Schedule of Supports together with LIU. Confirm service type, tasks, hours, dates, rates, funding method, travel / transport, any other agreed charges, cancellation terms and how to change or end support.
LIU will arrange your individual agreement and schedule and explain the terms before you sign. You can ask questions, request changes or seek independent advice. If someone will sign for you, LIU checks their authority for that specific decision.
05Prepare your first-shift support and safety information
Complete Participant Support Plan and Review with us. Record how you communicate, what helps when overwhelmed, daily support priorities, important risks, emergency contacts and current professional instructions workers need to follow.
LIU completes its worker briefing and readiness checks. This is a non-clinical practical support plan, not a treatment or behaviour support plan. Ask for another format or help to complete it.
06Confirm what happens next
LIU checks the completed agreement, relevant funding, consent, representative authority where applicable, essential safety information and suitable worker arrangements. We then agree the introduction and start date with you.
Keep copies of the completed documents. Tell us when your preferences, needs, funding, contacts or authority arrangements change. We will review the support plan with you; you can raise concerns or request changes at any time.
People who help you
Supporter, nominee or guardian?
You can involve someone you trust. You do not need a nominee or guardian just to ask LIU about support. Open only the guidance that is relevant to you.
Compare supporter and representative roles
Chosen supporter / advocate
Helps you understand, communicate or express your choices. Does not automatically make decisions for you.
What LIU checks: Your wishes and any permission to receive or share information.
Person with NDIA consent
May receive information or carry out the specific actions the NDIA has recorded. This is not a nominee appointment.
What LIU checks: Recipient, tasks, limits, duration and the NDIA’s record of consent where needed.
NDIS correspondence nominee
Has an NDIA appointment dealing with correspondence and information.
What LIU checks: The appointment and its scope; it is not blanket signing authority.
NDIS plan nominee
Has an NDIA appointment for specified plan-related matters.
What LIU checks: The written appointment, limits and term; authority for the actual decision.
Guardian / administrator / attorney
Authority comes from a court or tribunal order, or another legal instrument. The roles are not interchangeable.
What LIU checks: Relevant current document, powers, limits and conditions. NDIA arrangements are checked separately.
Child representative
A separate NDIS pathway for participants under 18, usually involving parental responsibility or guardianship.
What LIU checks: Identity, relevant parental / guardianship authority and the NDIA’s current arrangements.
Choose the guidance you need
Each heading opens more information. Opening a heading does not appoint anyone or change your permissions.
Help to understand, speak or share information
- Tell LIU who you want involved and how you want them to help.
- Use the LIU consent form for LIU information sharing.
- For NDIA contact, use the official NDIA consent form or service hub. Choose the information, permitted actions and duration you want recorded.
- Confirm the NDIA has recorded the permission before relying on ongoing access. You can change or withdraw consent.
A participant may give permission for someone to join an NDIA call; ongoing permission may need a written process. Ask the NDIA what is needed for your situation.
Request or review an adult nominee
- Discuss the help you need with your my NDIS contact or call 1800 800 110.
- Ask about a plan nominee, correspondence nominee, or both. Discuss duties, limits, duration and your wishes.
- The NDIA considers the request and proposed person; LIU cannot appoint a nominee.
- Provide LIU with the written appointment once confirmed. Tell both LIU and the NDIA if the appointment changes.
A supporter or family relationship alone does not create an appointment.
Check existing legal authority
- Give LIU the relevant current order or authority document through a private return method.
- LIU checks who is appointed and whether their powers cover the actual service or signing decision. A guardian’s role does not automatically include financial decisions.
- Ask the NDIA to check its records and whether separate consent or nominee arrangements are required. Do not assume guardianship creates an NDIS nominee appointment.
- If authority is unclear or disputed, LIU will seek clarification before accepting a representative’s decision.
Guardianship is not an onboarding requirement. If you are considering an application, obtain information or advice from the relevant authority. LIU does not determine legal capacity or grant guardianship.
Child representative arrangements
- Tell LIU who holds parental responsibility or is the child’s guardian. Include the child’s views and preferred communication.
- Provide relevant current orders or authority documents where applicable; LIU and the NDIA check identity and authority.
- Ask the NDIA to clarify unusual arrangements, changes or disputes. Not every parent needs a separate appointment application.
- Before the participant turns 18, discuss future consent and decision-support arrangements with the NDIA; do not assume the existing arrangement continues unchanged.
Evidence to provide privately, if someone acts for you
- Their name, role and contact details, plus identity verification arranged with LIU.
- The NDIA appointment letter and its scope / term, if they are a nominee.
- Relevant current guardianship, administration, power-of-attorney or parental responsibility documents, where applicable.
- Limits, conditions, expiry / review dates and any recent changes.
- Your views, communication preferences and the specific decision or task involved.
Supply only the relevant material. Being listed as an emergency contact, family member, plan manager or support coordinator does not itself give authority to sign your service agreement.
Useful NDIA and support links
Consent and plan access
Official NDIA consent form and return instructions ↗Share your plan with a provider ↗Use the NDIS portal or app ↗
The official consent page links to the current form and submission options. Do not send portal passwords or one-time login codes to LIU.
Help and rights
NDIA contact and local office information ↗Language interpreting services ↗NDIA feedback and concerns ↗Provider / worker concerns: NDIS Commission ↗
NDIA: 1800 800 110. For an interpreter to call the NDIS, contact TIS National on 131 450. Ask LIU for an accessible format or independent advocacy information.
LIU details if the NDIA asks about your provider
Living It Up Community Pty Ltd · ABN 61 692 443 584
Contact: Bonnie Thompson · bonnie@livingitup.co · 0404 041 929
NDIA unregistered provider number: 4050175234.
This number identifies the NDIA provider record. It does not prove Commission registration, approve a support, establish consent or appoint LIU to act for you. Tell the NDIA exactly which person, information or task you want covered.
This hub gives practical onboarding information. The NDIA decides its consent, nominee and portal arrangements; legal authority depends on the current appointment or instrument. Official guidance may change. Linked information checked 9 November 2026.
Share documents with your referral
For a new referral, use our online form and upload only relevant documents you have permission to share. If you already receive LIU support, contact us about sharing new documents or updating your details.
Open the referral form Ask about an existing participant’s documentsPlease do not submit a new referral just to update an existing participant’s consent or support plan. Ask LIU for help if a form will not open or you need another way to complete it.
Contact Bonnie
Choose how you would like to contact us. You can text or email if speaking on the phone is difficult. Tell us what helps you communicate.
Email: bonnie@livingitup.co
For forms or documents about your health, funding or identity, ask us how to share them privately before attaching them to an email.
Let’s work through it together.
Bonnie Thompson · 0404 041 929 · bonnie@livingitup.co
LIU provides non-clinical support and is not an emergency service. For immediate danger, call 000. You may raise a concern or seek independent support without having to complain to LIU first.